Customer Care Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Care Representative working in Sao Paulo, Brazil, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
The candidate will provide customer service with a standard of excellence, courtesy, empathy, trust, assertiveness, and a focus on solutions. He will work in the after-sales area handling tickets and maintaining the customer portfolio.

During a Typical Day, You’ll
• Maintaining the client portfolio (after-sales)
• Identifying new business opportunities
• Explaining how it works: Prices, deadlines, conditions
• Explaining the product specifications
• Handling complaints, concerns, financial and payment information, delays, etc.

What You Bring to the Role
• Proficiency in the Office package (especially Excel)
• Ease of performing multiple activities at the same time
• Great written and phone communication skills
• Ability to work as part of a team
• Analytical profile
• Good at mastering tools and typing
• Adaptability to work in a fast-changing environment

What You Can Expect
• Wage: BRL1.650
• Benefits: Transportation Voucher, Meal/Food Voucher, Medical, Dental, and Life Insurance, Nursery Allowance, Tuition Reimbursement, Total Pass, Sesc, and University partnership, and Employee Assistance Program
• Working arrangements: On-site
• Work schedule: 6x1
• Schedule: Morning and afternoon (operation runs from 8 am to 8 pm)
• Opportunities for professional development and growth
• Experienced and supportive leadership

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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